| Literature & Samples | Prices | Printing Errors | Privacy | Product Symbols | Product Warranties | Shipping | Returns |
Literature & Samples
We have wet samples of most of the finishes we carry. Our new Wet Sample Policy: you pay only for shipping (and a penny per sample for cart processing). Wholesale customers please call for samples. Sansin custom order color samples can take up to 3 weeks for delivery. To call for samples or if you have any questions, please contact our Literature Department at 1-800-359-6614.
Most of our literature is available online (PDF files are available here) or can be sent out through our Literature Department:
Prices
Although we make every effort to insure that our prices are current, our prices are subject to change without notice. For shipping charges, click here. Shipping quotes will be processed within 24 hours.
Printing Errors
Errors that appear in our catalog and web site are subject to correction. Changes to products either in design, description, or availability are beyond our control. Thank you for your understanding.
Privacy
Privacy Statement
Product Symbols
Custom Orders
Products that are custom made or depending on quantity or availability are considered custom orders. They are nonreturnable and subject to 2-3 or 4-6 weeks for delivery.
Ground Only
Due to shipping restrictions, some products can only be shipped by ground delivery. Next Day, Second Day, or Three Day Select is not available for products with this symbol.
Oversized Products
Some products are subject to oversize charges based on size, not weight. The Oversized symbol marks these particular products for quick identification.
Restricted Sales
Products restricted for sale or shipment to specific states and/or countries are marked with the Restricted Sales symbol. Please refer to the details near the product description.
Restricted Shipping
Products restricted from shipping by the United States Postal Service have this symbol.
Certain products may not be sold or shipped to SCAQMD (South Coast Air Quality Management District) Region of California. Counties are: Los Angeles County, Orange County, Riverside County, and San Bernardino County Zip Code Check
Special Orders
Certain products are non stock items and are considered Special Orders. These products are available within a minimum of 1-3 weeks and are nonreturnable
Product Warranties
All product warranties are offered through the manufacturer.
Shipping
We ship daily by FedEx, Spee-Dee Delivery, and USPS. International Orders Welcome (please contact us through this Form). FedEx Priority Overnight is not available in all areas.
| Our Shopping Cart services the U.S., Canada, Australia, Austria, Belgium, Denmark, France, Germany, Greece, Guatemala, Iceland, Ireland, Japan, Netherlands, New Zealand, Norway, Sweden, Switzerland, & the United Kingdom. With shipping rate changes, our cart may not calculate shipping accurately, we will notify you of any additional charges before your order ships. Real-time Rates for Spee-Dee, and USPS are currently not available in our shopping cart - choose "Best Way" and we will find the least expensive shipping method for your order. The actual cost of "Best Way" shipping will be included in your invoice after your order is processed. |
Orders are shipped from our office in Minnesota. Our shipping charges are simply what is dictated by the carrier. We strive to ship items the same day. Orders are processed in the order they are received. USPS orders received after 10:00 a.m. will in most cases go out the following day due to newly implemented USPS shipping deadlines.
COD Charge: We no longer ship COD.
Call-tag Surcharge: $10.00
Free Shipping on Perma-Chink Drop Ship Orders of 500 lbs. or More!
Perma-Chink Drop Ship Orders under 500 lbs. will include a 15% fee.
International Processing Fees for all International orders (except Canada) vary by region.
Canadian orders are recommended to be shipped via Priority Mail due to unknown costs through Canadian customs.
All mail to Alaska will be sent Priority Mail unless specified by the customer. Other options are Express or Media Mail.
Products restricted by certain carriers due to flash point, chemical makeup, size, weight, etc. may incur higher shipping costs by using a different carrier, we will contact you before shipping with the recalculated shipping charges.
Lost or Short Shipments
If an incomplete shipment is received, please wait an additional 2 days before notifying SLHS (shipments have been known to be separated and delayed by the carrier). If you have not received your shipment within 3-5 days, we will gladly send a tracer to locate the lost parcel.
Damaged Shipments
Schroeder Log Home Supply is not responsible for damaged or lost merchandise after it is delivered to or picked up by the carrier. Before accepting any shipment from a carrier, inspect it for external/internal damage, and report any damage to the carrier’s agent within 24 hours. Follow the carrier’s instructions. Then, report any damage to SLHS. We will work with you on ways to resolve the problem. Do not return any merchandise to us without authorization from SLHS.
Shipping FAQ
Can you tell me when my order went out?
We strive to get items shipped out the same day to minimize any delays. Orders are processed in the order that they are received and in 90% of the cases, they go out the same day.
How long will it take before I receive my order?
Click for FedEx and Spee-Dee Delivery shipping times. Once we deliver items to the carriers, delivery is on their time table.
I haven't received all of the products that I ordered, why?
If an incomplete shipment is received, please notify SLHS after 3 days (shipments have been known to be separated and delayed by the carrier). If necessary, we will gladly send a tracer to locate the lost parcel. Please understand that SLHS will only be responsible for claims received within 10 days of the shipment date.
My order was damaged during shipping. What should I do?
Schroeder Log Home Supply is not responsible for damaged or lost merchandise after it is delivered to or picked up by the carrier. Before accepting any shipment from a carrier, inspect it for external/internal damage, and report any damage to the carrier’s agent. Follow the carrier’s instructions. Then, report any damage to SLHS. We will work with you on ways to resolve the problem. Do not return any merchandise to us without authorization from SLHS.
I was sent products that I did not order. What should I do?
Please notify us immediately - 1-800-359-6614. We will pay for the return shipping of incorrect products.
I would like to return some products that I ordered. What should I do?
See Returns.
Do you keep records of everything I have purchased?
Our accounting software allows us to look back to 1995.
Returns
Returns are accepted for purchases from SLHS only. Prior authorization from Schroeder Log Home Supply, Inc. must be received before returning any merchandise. Plese call 1-800-359-6614 to initiate a return.
When authorization is given, an RMA number will be provided and ALL returned packages MUST be marked with this number to receive credit (an example is RMA 2500.) All returned products must be in new and resalable condition in the original packaging or they will be refused. Opened pails, used tools, and metal products that are rusty and/or dirty will be refused. Unauthorized returns will be refused.
Shipping charges and responsibility for damage of returns are at the purchaser’s expense.
Returns within 30 days will have a 15% restocking fee.
Returns within 30-60 days will have a 20% restocking fee.
Returns after 60 days will not be accepted.
The restocking fee will be waived if applied for replacement products. Returns must be requested within 30 days of invoice date and must be delivered within 60 days.
When products are returned, please indicate whether you want credit on your account, your credit card, or returned in the form of a check. If the product was originally purchased with your credit card, according to the law, it must be returned to the credit card. Special Orders and Custom Orders are nonreturnable.